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Remote Control Software

SimpleHelp® is the simplest way for
support professionals to help
customers anywhere
Start Today

Share Screens
Remotely

Connect to remote computers, view their
screens and control them.

Monitor and Access
Unattended Computers

Watch over thousands of computers,
monitor them and connect in if required.

No Monthly Fees
No Hassle

Purchase as many sessions as you need,
and upgrade whenever you like.


XVUE® and SimpleHelp® form a Strategic Alliance

NetX has formed a strategic alliance with SimpleHelp® to jointly market SimpleHelp’s suite of products to customers worldwide.

SimpleHelp® 5.0 has been released with Standard, Business, and Enterprise editions designed for customers of all sizes.

The XVUE® brand will be replaced with the SimpleHelp® suite of products.

SimpleHelp® Suite of Products

Standard


Concurrent Sessions
License 1Yr.
5 Presentation Attendees
1000 Systems Allowed

Base Features

Remote Support, Remote Access, Mobile, Live Monitoring, Active Directory, Presentations, Video, Mass Deployment

Business


Concurrent Sessions
License 1Yr.
Unlimited Presentation Attendees
5000 Systems Allowed

Base Features

Remote Support, Remote Access, Mobile, Live Monitoring, Active Directory, Presentations, Video, Mass Deployment, Alerts, Mass Control, Mass Toolbox.

Enterprise


Concurrent Sessions
License 1Yr.
Unlimited Presentation Attendees
No Systems Limit

Base Features

Remote Support, Remote Access, Mobile, Live Monitoring, Active Directory, Presentations, Video, Mass Deployment, Alerts, Mass Control, Mass Toolbox, RADIUS, High availability Failover, RA clustering, Reporting.

Some Cool Features

Analytics

Monitor memory, disk space, and CPU usage.

Support

Connect to multiple simultaneous users and increase team productivity.

Remote Access

Connect to unattended computers. No firewall, NAT, router or proxy issues.

Secure Access

4096-bit RSA and 256-bit AES
secures all data for every session.

Speed

Connect faster, support faster
and innovate faster.

Record

Record remote sessions for later viewing.

Reliability

Avoid the possibility of unauthorized
access to sensitive information.

SimpleHelp® Overview

SimpleHelp® controls remote users

on-demand, monitors remote systems and receives alerts when they need maintenance. SimpleHelp® is a stand-alone product and integrates with 3rd party solutions.

SimpleHelp Datasheet
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Support Remote Users

Powerful tools increase team productivity

  • Multiple simultaneous remote sessions allow you to connect to multiple users at the same time.
  • Virtual queues of users let you specify which users a technician is able to view and support
  • Transfer a session to a colleague to both support the same user.
  • Create technician groups to simplify management of many technicians.
  • Block user’s display and input to prevent them from interfering while you work.
  • Session logs, history and advanced logging allow you get historical support related information.
  • Multi-language, multi-locale support.

Monitor and Update Remote Computers

Continuously gather metrics

  • CPU and memory utilization allow you to easily see what resources are being used.
  • Continuously updating screenshots help keep track of remote machines without starting a session.
  • Identify processes utilizing the most CPU to nd out which applications are making your customers wait.
  • Fetch and modify remote les and folders without starting a session.
  • View the hostname, LAN IPs and WAN IP, and MAC addresses.
  • Disk space across multiple drives helps identify when a disk is running low on disk space.
  • Receive alerts based on pre-de ned thresholds, such as system of ine or Anti-Virus no longer running.
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