Remote Control
Remote Work
Remote Lab Access

SimpleHelp® a single solution for
all of your Remote Work Needs.
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Announcing Two New Solutions to Assist with COVID-19

REMOTE WORK

REMOTE LAB ACCESS

SimpleHelp - Remote Support Made Easy

SimpleHelp® support local and remote users

On-Demand, monitors remote systems and receives alerts when they need maintenance. SimpleHelp® is a stand-alone product and integrates with 3rd party solutions.

SERVER SOFTWARE FOR WINDOWS, LINUX & MAC

Install on a computer inside or outside of your network to allow your support technicians to connect to your customer's computers.

WITH SIMPLE LICENSING

Use your server forever without rental fees or hidden costs. Pay for the sessions you need, and upgrade whenever you like.

SUPPORT CUSTOMERS WHO VISIT YOUR SITE

Customers who need support visit your site to launch the support application. Your technicians see the customer in the waiting queue, and initiate a session.

MACHINES FOR UNATTENDED ACCESS

Install the Remote Access Service to register a computer with SimpleHelp. Technicians can then monitor it and be alerted of problems, and connect when required.


Share Screens
Remotely

Connect to remote computers, view their
screens and control them.

Monitor and Access
Unattended Computers

Watch over thousands of computers,
monitor them and connect in if required.

No Monthly Fees
No Hassle

Purchase as many sessions as you need,
and upgrade whenever you like.

SimpleHelp® Suite of Products

Standard


5
Presentation Attendees

Base Features

Remote Support, Remote Access, Mobile, Live Monitoring, Active Directory, Presentations, Video, Mass Deployment.

Business


Unlimited
Presentation Attendees

Base Features

Remote Support, Remote Access, Mobile, Live Monitoring, Active Directory, Presentations, Video, Mass Deployment, Alerts, Mass Toolbox.

Enterprise


Unlimited
Presentation Attendees

Base Features

Remote Support, Remote Access, Mobile, Live Monitoring, Active Directory, Presentations, Video, Mass Deployment, Alerts, Mass Toolbox, RADIUS, High availability Failover, RA clustering, Reporting.

Some Cool Features

Analytics

Monitor memory, disk space, and CPU usage.

Support

Connect to multiple simultaneous users and increase team productivity.

Remote Access

Connect to unattended computers. No firewall, NAT, router or proxy issues.

Secure Access

4096-bit RSA and 256-bit AES
secures all data for every session.

Speed

Connect faster, support faster
and innovate faster.

Record

Record remote sessions for later viewing.

Reliability

Avoid the possibility of unauthorized
access to sensitive information.

SimpleHelp® Overview

SimpleHelp® support local and remote users

On-Demand, monitors remote systems and receives alerts when they need maintenance. SimpleHelp® is a stand-alone product and integrates with 3rd party solutions.

SimpleHelp Datasheet

Introduction To SimpleHelp®

Review the features of the SimpleHelp Remote Control toolset.

Creating Alerts

Use Alerts to monitor and take automated corrective action.

SimpleHelp QuickStart

Basic configuration instructions tutorial.

SimpleHelp Agent Deployment

SimpleHelp agent deployment methods.

Upgrading SimpleHelp

Learn how to upgrade SimpleHelp.

SimpleHelp and KACE’s ServiceDesk Integration

Learn how SimpleHelp and KACE’s ServiceDesk Integrates.

SimpleHelp support specialist image

Support Remote Users

Powerful tools increase team productivity

  • Multiple simultaneous remote sessions allow you to connect to multiple users at the same time.
  • Virtual queues of users let you specify which users a technician is able to view and support
  • Transfer a session to a colleague to both support the same user.
  • Create technician groups to simplify management of many technicians.
  • Block user’s display and input to prevent them from interfering while you work.
  • Session logs, history and advanced logging allow you get historical support related information.
  • Multi-language, multi-locale support.

Monitor and Update Remote Computers

Continuously gather metrics

  • CPU and memory utilization allow you to easily see what resources are being used.
  • Continuously updating screenshots help keep track of remote machines without starting a session.
  • Identify processes utilizing the most CPU to find out which applications are making your customers wait.
  • Fetch and modify remote files and folders without starting a session.
  • View the hostname, LAN IPs and WAN IP, and MAC addresses.
  • Disk space across multiple drives helps identify when a disk is running low on disk space.
  • Receive alerts based on pre-defined thresholds, such as system offine or Anti-Virus no longer running.
SimpleHelp start up page image

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